Frequently Asked Questions
Shipping Information
Does Kiah's Candle Collection offer overnight delivery?
Yes. If you require faster delivery, please contact our customer service department @ inquiries@kiahscandlecollection.com to ask about Next Day or Second Day shipping.
How will my order ship?
Orders over $50.00 will ship free via small parcel (UPS, FedEx or USPS)
Orders under $50.00 will be charged a flat $9.99 shipping rate and will ship small parcel (UPS, FedEx or USPS)
Can I change my order after I submit it?
Orders are processed in one to two business days. If you need to make a change, please call customer service at 1-800-262-2305 as soon as possible.
How long will it take to receive my order?
Most orders process within two to three business days.
Orders placed on weekends will be processed the following business day.
Kiah Candle Collection is closed on holidays. All orders placed during holidays will process the next business day.
Returns Information
What if an item arrives damaged?
If your product arrives damaged or is in any way defective, please call our customer service department at 1-800-262-2305, Monday – Friday from 8:00am to 5:00pm MST. Please have your order number ready. Your account will be credited or a replacement product will be shipped promptly.
What is Candle Warmers Etc. Return Policy?
If the product is damaged or defective, we will either replace it or provide a refund.
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If you are unhappy with any of our products, please email us to let us know. We will provide return information and process a refund once we receive the item back. If it is a problem with the product, we will pay to have it returned.
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If you just changed your mind, the item will need to be returned at your expense and we will provide a refund for the product minus a 15% restocking fee.
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Candles that have been lit or melted are not eligible for a refund.
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Kiah Candle Collection will not honor claims, returns, or exchanges when our products are purchased through secondary parties.